All gowns are made to order so please allow up to 3 months. You will receive an update once your dress is complete and within 3 days the gown will be shipped to you using a reliable courier. You will receive tracking details.

UK Shipping

Up to 2 business days, from £14.99 depending on dress size and weight. We will use a signed for service so please make sure there is someone available to sign for your package.

International Shipping

5-8 business days, from  £45.99 depending on location, dress size and weight. Via UPS, DHL, Fedex, TNT etc. Please make sure there is someone available to sign for your package. Delays may occur due to customs, so international customers please allow up to 3 weeks before placing a complaint of non delivery.

*More Information*

You will be sent shipping confirmation &  tracking details. Once the package is in the hands of the delivery company, they become liable for the safe delivery of your items. Your gown will be extensively inspected and recorded before shipping to ensure there are is no damage. If you believe your gown was damaged during delivery,  you must obtain ‘Proof of Damage’ documentation from the delivery courier. If we do not hear from you within 48 hours of delivery , we will consider your order satisfactory and complete.

*We are not liable for any delays/failures in delivery if we can not gain access to the delivery address or under any other circumstances beyond our reasonable control.

Buyers are responsible for any customs and import taxes that may apply. If you are ordering from abroad please contact your local customs office for the latest information on your countries tax policies.

If you have any questions , comments or concerns please contact us at: info@karentino.com
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